PRIVACY POLICY

MonkeyBouncerz LLC, doing business as MonkeyBouncerz and/or Jump Jump and Away (“MonkeyBouncerz,” “Jump Jump and Away,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://monkeybouncerz.com, request a quote, make a reservation, book rental equipment or services, communicate with us by phone, email, SMS/MMS text message, social media, web form, or other communication channel, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• First and last name

• Email address

• Mobile or telephone number

• Billing address

• Event address or delivery location

• Event date and time

• Event type and event details

• Rental equipment and service preferences

• Quote, reservation, booking, and transaction information

• Communications you send to us

• Customer service inquiries and feedback

• SMS/MMS messaging preferences and consent records

• Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Referring and exit pages

• Pages visited

• Date and time of visits

• General website usage and interaction data

• Cookie and similar technology information

Payment information may be processed by third-party payment processors. We do not necessarily store complete payment card information on our own systems.

2. How We Collect Information

We may collect personal information when you:

• Visit or use our website

• Submit a contact, quote, reservation, or booking form

• Request information about our products or services

• Make a reservation or purchase

• Call or text us

• Email us

• Communicate with us through social media

• Opt in to receive SMS/MMS text messages

• Respond to a promotion or marketing communication

• Communicate with our employees, contractors, customer service representatives, or authorized service providers

3. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our website and services

• Respond to inquiries and quote requests

• Create and manage reservations and bookings

• Process orders and payments

• Schedule deliveries, pickups, installations, and other services

• Communicate about upcoming, current, or past events and reservations

• Send appointment, delivery, pickup, payment, quote, reservation, and customer service updates

• Respond to customer service questions and support requests

• Send SMS/MMS text messages when appropriate consent has been provided

• Send marketing and promotional communications when permitted by law and applicable consent requirements

• Follow up on inquiries, quotes, reservations, and customer requests

• Improve and personalize our website, products, services, and customer experience

• Understand how customers use our website and services

• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity

• Maintain business records

• Comply with applicable laws, regulations, legal processes, and enforceable governmental requests

• Protect our rights, property, customers, employees, and business

4. SMS/MMS TEXT MESSAGING PRIVACY

When you provide your mobile phone number and separately consent to receive text messages from MonkeyBouncerz and/or Jump Jump and Away, we may send SMS or MMS messages related to your inquiry, quote, reservation, event, order, delivery, pickup, customer service request, account, or other services.

Depending on the consent you provide, messages may also include promotions, special offers, discounts, reminders, follow-ups, and information about our products and services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes.

We may provide limited information to service providers and subcontractors that help us operate our messaging, communications, customer service, reservation, payment, delivery, and business systems. These providers may use the information only as necessary to provide services on our behalf and are not permitted to use SMS opt-in data or consent for their own marketing or promotional purposes.

Consent to receive SMS/MMS marketing messages is not a condition of purchasing goods or services.

Message frequency may vary depending on your interactions with us, your reservations, and the types of messages you have agreed to receive. Message and data rates may apply.

You may opt out of SMS/MMS messages at any time by replying STOP to any message. After you opt out, you may receive a one-time confirmation message. You will no longer receive SMS/MMS messages from the applicable messaging program unless you opt in again.

For assistance, reply HELP to any message or contact us using the contact information listed at the end of this Privacy Policy.

Wireless carriers are not liable for delayed or undelivered messages.

5. SMS CONSENT AND OPT-IN

We send SMS/MMS text messages only in accordance with applicable consent requirements.

Depending on how you interact with us, you may provide consent through methods such as:

• An unchecked checkbox on a website form

• A quote or booking request form

• A reservation or checkout process

• A written request

• A text-message keyword or response

• Another clear and documented opt-in method

Where required, SMS consent is separate from general website use and is not assumed merely because you visit our website, submit unrelated information, or purchase goods or services.

You may decline to receive marketing text messages and still request quotes, make reservations, purchase products, or use our services.

6. HOW WE SHARE INFORMATION

We may share personal information only as reasonably necessary for legitimate business purposes, including with:

• Website hosting and technology providers

• Customer relationship management providers

• Communications and messaging providers

• Customer service providers and authorized subcontractors

• Payment processors

• Accounting and business administration providers

• Delivery, logistics, and operational service providers

• Analytics and security providers

• Professional advisers

• Government authorities or other parties when required by law

These parties may receive only the information reasonably necessary to perform services on our behalf.

For clarity, mobile phone information and text messaging opt-in data and consent are excluded from sharing with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process

• Respond to lawful government requests

• Protect the rights, property, or safety of MonkeyBouncerz, our customers, or others

• Investigate fraud, security threats, or illegal activity

• Complete a merger, acquisition, financing, sale of assets, or similar business transaction, subject to applicable privacy obligations

7. SALE OF PERSONAL INFORMATION

We do not sell personal information for money.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes.

If our data practices change in the future, we will update this Privacy Policy and provide any notices or choices required by applicable law.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember visitor preferences

• Operate and improve the website

• Understand website traffic and usage

• Measure the performance of website pages and advertising

• Improve customer experience

• Detect fraud and security issues

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

9. LOG FILES AND AUTOMATICALLY COLLECTED INFORMATION

Like many websites, we may use standard log files and analytics technologies.

Information collected may include IP addresses, browser type, Internet Service Provider, device information, date and time stamps, referring and exit pages, pages visited, and website interactions.

We use this information to administer and secure the website, analyze trends, understand website usage, improve our services, and prevent fraud or misuse.

10. THIRD-PARTY SERVICES AND WEBSITES

Our website and business operations may use or link to third-party services, websites, payment processors, communication platforms, social media services, analytics providers, and other service providers.

Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.

However, our use of service providers does not change our commitment that mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

12. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain reservation and transaction records

• Respond to customer inquiries

• Maintain opt-in and opt-out records

• Comply with legal, tax, accounting, and regulatory obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud and misuse

We may retain records of SMS consent and opt-out requests as necessary to document and honor your communication preferences.

13. CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights under applicable California privacy laws, depending on whether those laws apply to MonkeyBouncerz and the particular information involved.

These rights may include the right to:

• Request information about personal information collected about you

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Opt out of certain sales or sharing of personal information, where applicable

• Limit certain uses of sensitive personal information, where applicable

• Receive equal service and pricing and not be unlawfully discriminated against for exercising applicable privacy rights

We may need to verify your identity before processing certain requests. We will respond within the time required by applicable law.

To submit a privacy request, contact us using the information provided in the “Contact Us” section below.

14. CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and take appropriate action.

15. YOUR COMMUNICATION CHOICES

You may manage communications from us in the following ways:

• SMS/MMS: Reply STOP to opt out. Reply HELP for assistance.

• Email: Use the unsubscribe link included in applicable marketing emails.

• Direct Contact: Contact us using the information below.

Opting out of marketing communications does not prevent us from sending non-marketing communications that are reasonably necessary to complete a transaction, provide requested services, respond to you, or comply with legal obligations.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal obligations.

When we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date.

Your continued use of our website or services after an updated Privacy Policy becomes effective is subject to the updated policy, to the extent permitted by law.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

MonkeyBouncerz LLC
Doing business as MonkeyBouncerz and/or Jump Jump and Away
Website: https://monkeybouncerz.com/

You may also contact us using the contact information or contact form available on our website.